FAQ
Questions, answered.
If you don't find what you're looking for, our AI concierge Allison — or a real agent — is one click away.
Frequently asked questions
How fast can I receive a quote?
Most quotes are returned within 24 business hours. Simple auto and renters quotes can often be delivered same-day.
What companies do you represent?
Crown Vertex is independent — we work with 30+ A-rated carriers including Progressive, Travelers, Nationwide, Safeco, Foremost, and many specialty markets.
Can Allison answer insurance questions?
Yes. Allison, our AI insurance concierge, can explain coverage, walk you through claims, and help collect quote details before connecting you with Kendal Burns for a personalized appointment.
How do I file a claim?
Visit our Claims Assistance page, call (713) 828-8438, or email Kendal@chooseburns.com. A specialist will respond within 2 business hours.
Do you only serve Houston?
We're headquartered in Houston but licensed throughout Texas. We serve clients statewide.
What's the difference between an agent and a broker?
As independent agents, we represent you — not a single insurance company. We shop multiple carriers to find your best fit.
Will my premium go up after a claim?
Not always. Many of our carriers offer accident forgiveness, and small claims often don't impact your rate. We'll help you decide whether to file.
Can I bundle policies?
Yes. Bundling auto + home (or business + auto) typically saves 15–25% and simplifies your renewal.
Still have questions?
Contact An Agent